It looks like the number of your subscribers is below the eligibility requirement for custom URL: https://yt.be/help/4moa . Please send us a screenshot of the advance settings page of your channel where you're trying to claim the custom URL, we'll look into it further.
@TeamYouTube is it possible at all for me to change my /c/ custom URL before claiming it? The one that Google picked for me is extremely long, hasn’t been used since 2014 (on G+), and also happens to contain my real name which I don’t want. My old /user/ URL isn’t affected.
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When I click on “Customise Channel” (old YouTube), one of the channel tips on the right is “get a new custom URL”. When I click that, it recommends me a pre-set custom URL that I’m apparently eligible for despite being below the 100 subscriber requirement.
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