Peter Massey

@PeterMasseyBudd

Customer Experience expert, keynote speaker & experienced facilitator. Passion: How do we stop doing dumb things to our customers & our people? and

London
budd.uk.com
Joined April 2009
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  1. Mar 31

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  2. Mar 30

    Who's writing your business rules? Are you conscious of what's in them?

    1 like
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  3. Mar 29

    10 years this week since The Best Service Is No Service was launched with this fab article in the FT. With 15 years practice under our belt in many countries now, the lessons are still being learned around the globe. Congrats to Bill Price and …

    1 retweet 2 likes
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  4. Mar 28

    An fascinating cross border censorship move from MS. And how will they read all your stuff without breaking data protection in the various countries?

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  5. Mar 16

    What are the flips that occur in your industry? 

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  6. Mar 15

    When your grocer goes into the supply chain with a robot bee..... I hope real bees are better at sniffing out pollen than their new competition. And the robot bees don’t have stings to take out he competition.

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  7. Mar 12

    Are you missing a trick? High tech, low tech, no tech

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  8. Mar 12

    For those who hate a stage, soon you won't have to deliver your own speeches. But you will need to check what you are saying and doing

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  9. Mar 12

    Michio Kaku picks five books to help you understand the future

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  10. Mar 10

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  11. Mar 10

    Genome editing for geeks 

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  12. Mar 10

    Volatility in data - have you consciously decided what the best time cycle is to make decisions so that you make good decisions ?  News paper published every 50 years gives a different perspective on what went right or wrong. 

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  13. Mar 7

    Rage against the machine: self-driving cars attacked by angry Californians

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  14. Mar 5

    Darn my fall back role just got taken !

    1 like
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  15. Mar 5

    Amazon may offer checking accounts soon

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  16. Mar 1

    Excellent article in that it defines AI properly and gives real examples of the types of application. Getting fed up of everyone saying they have AI without understanding what it means. "Some terminology first though. We prefer ‘m…

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  17. Feb 27

    Worry less about the march of the robots, more about techno panic

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  18. Feb 27

    Won't have to feel guilty getting the taxi driver out of bed early...... stops & thinks ..... whoops 

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  19. Feb 26

    Still using your learning journal ?

    1 like
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  20. Feb 23

    Could you judge your business success or your team's success using happiness as a guide? 

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