Periscope HelpVerified account

@PeriscopeHelp

Official support from . Check out or email help@pscp.tv w/your username. For updates:

San Francisco, CA
help.pscp.tv/customer/porta…
Joined March 2015
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  1. Pinned Tweet
    31 Mar 2017

    We ❤️ Twitter, but if you need detailed support, please email our support team at help@pscp.tv and make sure to include your username.

    236 replies 45 retweets 181 likes
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  2. Dec 6

    Thank you for alerting us to the recent viewership issues and harassment that some broadcasters have been experiencing. We take your reports very seriously and are thoroughly investigating them. Please share any specific issues with our team by emailing help@pscp.tv.

    24 replies 23 retweets 62 likes
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  3. Nov 15
    Replying to

    Hi Tayib, please email our support team at help@pscp.tv about this. Thanks!

    1 reply 1 retweet 6 likes
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  4. Nov 12
    Replying to

    Hi, please email our support team at help@pscp.tv about this. Thanks!

    2 replies 2 retweets 5 likes
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  5. Nov 6

    This issue has been resolved, and we apologize for the inconvenience! 👍

    6 replies 2 retweets 9 likes
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  6. Nov 6

    We experienced an issue today from 9:42 - 10:14 AM PST that prevented Periscope users from creating broadcasts and connecting Facebook and Google accounts to their Periscope accounts. Some users likely experienced login issues during this time as well.

    1 reply 3 retweets 8 likes
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  7. Oct 19
    Replying to

    Thanks! We review VIP applications on a bi-weekly basis, and you'll be notified if your application is accepted. If you're unsure whether or not your application was properly submitted, we recommend applying again.

    2 replies 4 likes
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  8. Oct 18

    Update: We're still investigating, and we appreciate your patience. 🙂 In the meantime, please try uninstalling/reinstalling the Periscope app. This should allow you to sign up for an account or log into an existing one. Please let us know if this doesn't work for you.

    4 replies 4 likes
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  9. Oct 17

    We apologize if you’re experiencing issues receiving an SMS to sign up or log in with your phone number. Our team is aware and investigating.🕵️‍♀️

    4 replies 3 retweets 8 likes
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  10. Oct 16

    If you're using iOS 9.2 or below and you're experiencing crashing with the Periscope app, please upgrade to iOS 9.3. This should fix the issue! 🛠👍

    1 reply 4 retweets 5 likes
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  11. Oct 10
    Replying to

    Thanks for your reply! Are you receiving an error message when you try to share a broadcast to Twitter?

    5 replies 3 likes
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  12. Oct 1
    Replying to

    Hi Paul, please email our support team at help@pscp.tv about this. Thank you!

    2 likes
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  13. Sep 28

    We're hearing reports of a video pixelation issue. We think this is related to iOS 12 updates. Our team is investigating and working on a fix. Apologies for the inconvenience.

    7 replies 15 likes
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  14. Sep 25
    Replying to

    Hi Alex, to confirm, you've already tried updating the app, going into Settings, and looking for the Play Audio in Background Setting? This feature should be fully rolled out now.

    1 reply 2 likes
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  15. Sep 12
    Replying to

    Thanks Mike! We'll DM you about this.

    3 replies 2 likes
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  16. Sep 12

    Note: An app update will be rolling out in the next 1 - 2 days to address crashing on devices running iOS 9. Please make sure to update the app when you see it. We appreciate your patience! 🙂

    2 replies 2 retweets 8 likes
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  17. Sep 11

    We're hearing reports from users that Periscope iOS version v1.19 is crashing on iPad and iPod Touch devices running iOS 9.3.5, and our team is investigating. Sorry for the inconvenience! 😕

    9 replies 10 retweets 20 likes
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  18. Retweeted
    Sep 7

    Did you hear? Now, you can go live with audio only, so your viewers can hear (but not see) you! To try out an audio-only broadcast, tap on the new microphone icon. You can do this before you start your broadcast, or at any time while you’re live. Rolling out now for iOS.

    28 replies 75 retweets 124 likes
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  19. Aug 29

    This issue should be resolved now! If you're still receiving a 500 error when you try opening the Periscope app on iOS or Android, please let us know. Thanks for your patience! 🙂

    2 replies 1 retweet 5 likes
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  20. Aug 28

    We're aware that some users are receiving a 500 error when they try opening the Periscope app on iOS and Android, and we're investigating. Sorry for the inconvenience!

    5 replies 11 retweets 22 likes
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  21. Aug 6

    📣 Say hello to transcoding! Now, you can broadcast even higher quality live video when you go live with Periscope Producer. Check out our new recommended encoder settings.

    10 replies 21 retweets 24 likes
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