@TeamYouTube Hey, my client's channel was suspended without any notification. The Support form is taking too long to reply us. Can you help me? :)
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Replying to @PedroVillalobos
Hi there! An email will be rolled out if a channel/account is suspended explaining the reason. If you believe it's an error you can definitely appeal: https://goo.gl/UKAr61 . Also, here's more info about account terminations which can be of your help: https://goo.gl/wi7Ubg
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Replying to @TeamYouTube
No email was received and we have already sent the reconsideration form. The problem is that it just takes too long to receive a reply and we rely heavily on youtube to host our support content.
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Replying to @PedroVillalobos
Thanks for appealing. Our team reviews appeals 24/7 and will update you as soon as they review your request. Appreciate your patience in the meantime.
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Replying to @TeamYouTube
I really would like to know why we didn’t got any notification. I’m seeing a lot of channels complaining about the same thing
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Replying to @PedroVillalobos
Are you using iOS or Android? In addition to the channel subscription settings (tap the bell > all notifications) check your notification setup on the YouTube app & your mobile device to make sure you've opted-in to receive all notifications: https://goo.gl/UxsVCh . Let us know!
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Replying to @TeamYouTube
I didn’t receive in my Android, nor thit I receive it in my Email. It just went offline
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Replying to @PedroVillalobos
Sorry for the confusion around this. Generally, an email notification is sent out when a channel is taken down with the reason mentioned in it. You can take a look at your spam and junk folder if you've received anything as such.
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We didn't. And the channel is back
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