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Users don't need your features. Users need you to help them do what they are already trying to do. If you build without understanding how your platform is currently being used, you will just break existing workflows.https://twitter.com/iiiitsandrea/status/1339574743226327042 …
People have used WhatsApp as a commerce tool BEFORE the commerce features implemented IN 2020
imagine that 
https://twitter.com/maxlayn/status/1339571643874729984 …
https://twitter.com/maxlayn/status/1339571643874729984 …
