Hey @TeamYouTube I am not able to claim an unclaimed custom URL why might this b?
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Replying to @ParadoxTVE
Thanks for reaching out. Are you seeing an error message when you're trying to claim a 'Custom URL'? Also, have you tried it from another device? Let us know.
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Replying to @TeamYouTube
No error message at all have tried on iOS and on my laptop I click claim url put it in and when I go to confirm nothing happens at all.
1 reply 0 retweets 0 likes -
Replying to @ParadoxTVE
Hmm, could you try using a different browser/Incognito mode to see if that makes a difference? Also, have you checked our help center article on how to set up a custom URL for your channel: https://goo.gl/vZ3DVn ? Let us know.
1 reply 0 retweets 1 like -
Replying to @TeamYouTube
I have tried this and other solutions even trying to use a new WiFi network no change in results sadly
1 reply 0 retweets 0 likes -
Replying to @ParadoxTVE
Thanks for trying all the steps. We've passed this along and someone from our Creator Support team will reach out to you via email. Appreciate your patience.
1 reply 0 retweets 1 like
Thank you so much for the support hope you all have a great day/night
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