@YouTube
I have uploaded the video yesterday but there is a problem with sound. There is no music in the video. I am sure that I checked the file before uploaded it.
So could you help me replace the video? It’s very important as the I sent URL to the film festival
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Replying to @Papanin7
We'd like to help. Mind sharing the video URL with us so that we can look into it? Keep us posted.
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Replying to @TeamYouTube
Hi! Here’s the old URL https://youtu.be/aokQ7e1wBrc And I would like to change it to this onehttps://youtu.be/ehr_xEnAs6I
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Replying to @Papanin7 @TeamYouTube
I checked in the help center already but there’s no way to fix it. I tried to find a way to replace audio but it allows me to add only youtube music. Could you please let me if I can replace the audio with my file? Or else could you help me replace the video?
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Replying to @Papanin7
Hmm, could you try deleting the video and reuploading it? Let us know if that helps.
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Replying to @TeamYouTube
I can’t because the link is submitted to the film festival organisation. So I need the new video with the old link. Please.
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Replying to @Papanin7
Oh ok. We'll pass this along to our Creator Support team. Look out for an email update from them.
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Replying to @TeamYouTube
By the way, which email will they send to me? Is that one that I use to creat account with youtube (kpapanin@gmail.com)?
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Replying to @Papanin7
We noticed that you shared your email address publicly to help with your issue. Since emails are often considered private information we would recommend deleting your tweet. Also, our Creator Support team will contact you on the email account associated to your YouTube channel.
2 replies 0 retweets 0 likes
Ok, thank you for the advice!
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