@YouTube
I have uploaded the video yesterday but there is a problem with sound. There is no music in the video. I am sure that I checked the file before uploaded it.
So could you help me replace the video? It’s very important as the I sent URL to the film festival
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Replying to @Papanin7
We'd like to help. Mind sharing the video URL with us so that we can look into it? Keep us posted.
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Replying to @TeamYouTube
Hi! Here’s the old URL https://youtu.be/aokQ7e1wBrc And I would like to change it to this onehttps://youtu.be/ehr_xEnAs6I
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Replying to @Papanin7 @TeamYouTube
I checked in the help center already but there’s no way to fix it. I tried to find a way to replace audio but it allows me to add only youtube music. Could you please let me if I can replace the audio with my file? Or else could you help me replace the video?
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Replying to @Papanin7
Hmm, could you try deleting the video and reuploading it? Let us know if that helps.
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Replying to @TeamYouTube
I can’t because the link is submitted to the film festival organisation. So I need the new video with the old link. Please.
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Replying to @Papanin7
Oh ok. We'll pass this along to our Creator Support team. Look out for an email update from them.
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Thank you so much! It would be super great if they could do it!
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