Dr Zuleyka Zevallos

Not sure what happened to the men because I was on the phone to the police. I had to call twice: once during the fight, then when I hopped off & the 3rd man remained on the train. 1st I was shaken. It was more important to keep the train running than to take the violent man off

Hey @TrainsInfo can you explain your policy in regards to the safety of passengers??? There should be standard procedures in place for dealing with violent/drunk idiots like this. Bottling up the public in a tin can with these people and simply shuffling it on is not a solution

Hello Peter and Dr Zevallos. This is extremely concerning to hear and we're so sorry you had to experience this. We have proticols in place when safety is concerned, but without all the details, it would not be appropriate for us to comment on this specific situation via Social.

a member of our organisation follow this up with you formally, whilst also liaising with any external agencies involved (e.g the police) Again, we’re really sorry that you had to experience this, and relieved to read that you’re OK albeit shaken.

If there’s anything else you need, please don’t hesitate to reach out to us via any means you deem necessary.

Thank you for your rapid reply and for taking this seriously. Our society has harbored and accepted this kind of thuggish behavior for too long. It's time for change.

Thanks @TrainsInfo I've submitted the form with the details of what happened. I hope this is taken seriously. Violence should never be permissible, and public safety should never be deprioritised over a train schedule. Appreciate you raising this @PeterCawdron