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Thanks @TrainsInfo I've submitted the form with the details of what happened. I hope this is taken seriously. Violence should never be permissible, and public safety should never be deprioritised over a train schedule.
Appreciate you raising this @PeterCawdron
.@TrainsInfo I've just spoken to a member of train security and I'm appalled. He was dismissive. He said the staff member acted according to his training. I told him I'd witnessed an incident of violence & he was adding to my distress by minimising what happened.
.@TrainsInfo When a woman has reported an incident of violence on a train and then made a complaint about train staff conduct, I cannot believe your staff yet again deprioritised the matter. He said sarcastically "What do you want me to do, stand him down right now?" 2/
.@TrainsInfo Your security officer was insensitive, talking over me, and did not treat my complaint seriously. Didn't bother asking if I was ok.
Does no one in your organisation take public safely seriously?
Please never have a callous man call a shaken woman, at 11pm no less
No one should be exposed to the threat of violence on public transport. As the transport authority you’re either indirectly allowing/encouraging this through inaction, or you’ve got an active policy for your staff on how to deal with this. There’s no middle ground
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