Thank you 
Own your mistakes. Dont make excuses. Commit to change. Reflect. 
“How to Apologise”http://buff.ly/2trhADu
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You're most welcome!
End of conversation
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I have had this exact conversation with my kids multiple times (3 steps for a true apology) and wslked them through it with each other.
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if 11 year-olds can get it, surely adults can? it's one of the basic skills I expect them to have mastered before adulthood.
End of conversation
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