@Optus Hi. Optus owes me money & follow up on services not delivered. I've been waiting 3 months. I've sent another email. Next step is TIO.
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Hey Zuleyka, do you have a case manager following this up for you? Casey
Latest email sent today. I've given Optus 5 business days to follow up before I go to to the Telecommunications Industry Ombudsman
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Do you want to forward the email to us via DM so we can have a look? It may take up to 10 busines... https://goo.gl/7CdPQe
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Thanks. What email address should I forward this to?
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Are you able to copy and paste into a DM by any chance? Casey
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Thanks Casey. I've now copied the letter into a DM.
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Thanks heaps, we really appreciate it. We've just responded. Shauna
End of conversation
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