@YouTube y'all need to fix the issue with subtitles constantly appearing after I turn them off and unchecked always show captions.
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Replying to @OriginalTsujinx
That's odd! Which device and browser are you using? Can you share screenshots and additional info to help us look in to it? Thanks.
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Replying to @TeamYouTube
I use chrome on my phone and use the desktop site and unchecked the captions. And i use the stream to TV (love that feature) and the captions come on, I'll click the captions off but when the next video comes on in the que the captions come up again.
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Replying to @OriginalTsujinx
Thanks for confirming. Performing some basic maintenance by clearing your browser's cache and cookies might help fix the issue. Here's how: https://goo.gl/aUAy9y . Also, we'd suggest using the YouTube app instead. Keep us posted.
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Replying to @TeamYouTube
Thank you i didn't think about clearing cookies. I turned the subtitles off and the next video had them. How can I fix this on the YouTube App on the Xboxpic.twitter.com/IVb8lGSL2x
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Replying to @OriginalTsujinx
You can try uninstalling and reinstalling the app to see if that helps fix the issue on your console. Let us know!
1 reply 0 retweets 0 likes
Thank you it worked. I'm not getting any unwanted captions!
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