I just encountered the nastiest being at the @lufthansa desk, Birmingham Airport check-in desk. Well, I deserve it for booking via @united
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Got upstairs thought about it all and knew I had to make an official complaint. Went back to ask for her name and she said I could email.
Sorry... She gave me the @lufthansa postal address in Germany.
As I was going, I decided to stop by the black older woman to let her know
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Told her everything (although she saw it all). She tried to blame me, but I told her I know better than to be belligerent at an airport
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then she told me in a motherly way "you know we can appear intimidating ". Yeah. I appeared intimidating.
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Pele oh. Abi nah the Rasta hair?
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