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@Ofcom

We keep an eye on the UK's telecoms, TV, radio and postal industries to make sure they're doing the best for all of us. Tweeting in Welsh:

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ofcom.org.uk
Joined January 2009
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  1. Pinned Tweet
    Apr 29

    Thrilled to announce that Ofcom has been named one of The Employees for Women. Find out what colleagues have to say about working at Ofcom:

    4 replies 1 retweet 11 likes
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  2. 15 hours ago

    Not sure what it might cost to call a particular phone number? Our call costs guide can help.

    1 reply
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  3. 19 hours ago

    ⚠️Scam alert - beware of a text-message scam that infects Android mobile phones with malicious software (malware), which is targeting people in the UK.

    Image of scam text posing as a DHL message which reads: 'Your parcel is arriving, track here' followed by a link.
    1 reply 29 retweets 23 likes
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  4. May 10

    If you can’t get a good mobile signal indoors, you could be missing out on opportunities to stay connected. See what steps you can take to improve it.

    2 replies 3 retweets 2 likes
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  5. May 10

    Unsure whether Ofcom are the right people to complain to? Find out more about what we can and can’t help you with:

    2 replies
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  6. May 10

    Don’t fall victim to scam calls and texts relating to the coronavirus (Covid-19). Our guide has information on what to watch out for:

    3 retweets 2 likes
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  7. May 7

    Criminals are currently using scam calls and texts to access people’s financial and personal details. Check out our guide to know what to look out for and how to protect yourself, as well as what to do if you fall victim.

    4 retweets 4 likes
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  8. May 7

    This tell us what you think about signing on TV and on demand services.

    1 reply 1 retweet
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  9. May 7

    Our research shows some people are put off switching internet provider because they don’t want to lose the email address they have with their current provider. We’ve got some great tips to help you set up a new email address if you want to switch:

    What happens to your email when you switch provider. Plusnet and Sky customers can use their service with no resttriction. BT offer a basic service and so do TalkTalk but only for two years. Bt have a premium service for £7.50 a month, TalkTalk have one for £5 a month or £50 a year. Virgin Media emails are deleted after 90 days.
    1 reply 3 retweets 6 likes
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  10. Retweeted
    May 7

    Use BSL and watch TV? Ofcom want to know what you think about signing on TV and video-on-demand services to inform guidelines and what types of programmes should be prioritised for signing. Take their survey here:

    1 reply 8 retweets 2 likes
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  11. May 7

    And eight of 10 broadband customers and seven out of 10 landline customers were satisfied with their service. But call centre wait times increased for these customers too. We expect companies to prioritise improving customer service.

    Average call waiting times for broadband and landline customers in minutes. BT - 3:28, EE - 1:15, KCOM - 3:19, Plusnet - 4:52, Post Office - 1:59, TalkTalk - 1:46, Virgin Media - 7:40, Vodafone - 3:25, average - 4:09
    2 replies 2 retweets 3 likes
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  12. May 7

    Today, we’ve published our latest Comparing Customer Service research on telecoms providers. Overall, nine out of 10 mobile customers were satisfied with their service. But call centre wait times increased as providers dealt with the impacts of pandemic.

    Average call wait time for mobile customers in minutes. BT - 0:46, EE - 2:09, ID Mobile - 0:56, O2 - 2:17, Sky - 2:33, Tesco Mobile - 3:39, Three - 1:03, Virgin Mobile - 6:44, Vodafone - 1:56, average - 2:07
    2 replies 6 retweets 9 likes
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  13. May 7

    We’ve reviewed how telecoms firms treat their customers. There’s been some progress in providing fairer deals, clearer information and better support. But companies need to improve their customer service as a priority. Find out more:

    Quote from Lindsey Fussell, Networks and Communications Group Director: “Telecoms companies adapted quickly to meet soaring demand for their services last year – helping to keep the country connected. “But some have struggled with customer service problems. We’re challenging them to act now, so the telecoms industry becomes the gold standard for customer service.”
    3 retweets 2 likes
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  14. May 6

    Our research showed parents found it difficult to control their children’s screen time during lockdown, but also recognised that being online helped their children to learn and keep in touch with friends.

    4 replies 4 retweets 3 likes
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  15. May 6

    Lots of us are still working from home – and might continue to do so as restrictions are eased. Make sure your home networks are good enough to keep you connected.

    2 retweets 3 likes
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  16. May 6

    Are you a British Sign Language user? Tell us what you think about signing on TV and on demand.

    4 retweets 4 likes
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  17. May 5

    If you, or anyone you know, are in vulnerable circumstances, let your broadband provider know so they can give the extra support needed:

    2 retweets 2 likes
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  18. May 5

    Today we've awarded the latest round of small-scale DAB licences to: Cardiff DAB Ltd. Edinburgh DAB Ltd. North Norfolk Digital Ltd. (Aha!) Leeds Digital Media Ltd. Future Digital Norfolk Ltd. Stay tuned for more announcements in the coming weeks

    2 retweets 7 likes
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  19. May 5

    Caller ID can help you see who is calling you. But sometimes, criminals ‘spoof’ phone numbers to make it look like they’re calling from a legitimate organisation. Our guide covers steps you can take to help protect yourself against these scams.

    3 retweets 4 likes
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  20. May 4

    The force is strong with the Sun – enough to potentially affect wireless communications here on Earth! So, how do we monitor solar activity to help reduce disruption to vital services? Clare Allen, our senior spectrum engineer, explains.

    1 reply 4 retweets 5 likes
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  21. May 4

    We spotted this cute woolly Star Wars tribute on a Surrey post box today. Have you seen any similar sci-fi inspired decorations in your local area?

    Cute little knitted plush figures of Chewbacca, Yoda R2-D2 and Princess Leia atop a postbox in Surrey!
    5 retweets 13 likes
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