@YouTube I need help when ever I watch any video a app pops up and nothing happens it's just a black screen I can't pause or play or skip and on my computer every add that pops up just skips fix it please.
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Replying to @OctusYT
Thanks for reaching out. Have you tried clearing your browser's cache / cookies or using another browser to fix this issue? Let us know!
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Replying to @TeamYouTube
im not on a google crome or safari im on your app
1 reply 0 retweets 1 like -
Replying to @OctusYT
Yikes! Please try these steps: delete the app > restart your device > reinstall the app. Let us know if that clears things up.
1 reply 0 retweets 0 likes
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