@TeamYouTube My latest video did not have notifications sent out to the people who have all notifications and YouTube notifications enabled on my channel. Would there be a way to send out a notification late, now? This video has potential and this has ruined its VPH on launch
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Replying to @OctoriousYT
Just to confirm, are your subscribers reporting that they aren't receiving your channel notifications? Or the videos aren't appearing in their sub boxes? Keep us posted.
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Replying to @TeamYouTube
I'm not sure about sub boxes but I know the notifications haven't gone out to everyone. I have got some notifications but most of my subscribers are saying they didnt receive a notification
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Replying to @OctoriousYT
Appreciate the info. Lets make sure you've got these settings right: Advanced settings > under Distribution options, please check "Notify subscribers". Let us know if that helps.
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Replying to @TeamYouTube
I cant find where you mean as of now but I know when I published the video that checkbox was checked (using the old studio method to upload, on the 4th tab)
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Replying to @OctoriousYT
You'll find the settings while uploading a video. Also, could you have your subs check their account and device level notification settings by following these steps: https://yt.be/help/AKer ? Let us know.
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Replying to @TeamYouTube
The main subscriber has checked and should definitely receive notifications. And yes, in that case then that checkbox was ticked
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Replying to @OctoriousYT
Thanks for confirming. Could you have your subs reach out to us so we can take this further? Thanks.
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Replying to @TeamYouTube
I can try, yes. Would you like me to tell them to respond here on this thread or to just tweet to you and start a new one?
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Replying to @OctoriousYT
Please ask them to continue on this same thread, we'll take it from there.
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I will ask everyone who I have been in contact with. Thank you
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