Thanks for reaching out. The ability to upload custom thumbnails may be disabled if they do not meet our guidelines. If your thumbnail privileges have been disabled, we will not be able to restore the feature. Learn more here: https://goo.gl/eNEZ4m . Hope this clarifies.
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But I have followed YouTube's Community Guideline. If there is never a strike on my channel in my thumbnail, how can you do it please please help me please please
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