Some customers are having trouble checking out on our website and app. We are so sorry for the inconvenience, and our teams are working hard to fix the issue as quickly as possible. We’ll let you know as soon as it’s resolved. Thank you for your patience.
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We'll look into that, Elizabeth. Please DM the order number you may need canceled.
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Hi Nikki, we'd certainly like to look into this if you wouldn't mind sending us a DM with your order details. Thank you.
I am very disappointed in the way this is being handled. Being the dummy I am, I tried submitting my order multiple times, was charged multiple times, haven’t gotten any email confirmations, and now customer service is CLOSED. What a way to ruin my day and make me angry.
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We're terribly sorry to hear that and would certainly like to help - would you mind sending us a DM with your order number(s)?
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hi i have three of the SAME ORDER in my purchase history and it has been taken out of my account. I never got an email confirmation. What’s going on? Does this mean my order went thru 3 times?? Please help.
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Hi Silvana, please DM us your order number(s) so we can take a look. Thank you!
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