I have for a long time had a rule which is that if you want tech support and don't want to pay me for it, you have to at least _try_ the things I suggest
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"Do you think you can make my Google Docs read this Word document correctly?" "Do you need to share it with anyone in real time?" "No." "Do you need to integrate it with other Google stuff?" "No." "Okay, let's try LibreOffice."
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"I really hate x, y, and z about my iPhone. Can you help me pick an iPhone that won't have these issues?" "No, but the Pixel 4a is pretty good."
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If your needs constrain you to use an iPhone or Google Docs I'm obviously not going to be out here telling you to use something that doesn't fit your needs, but so often people just refuse to try anything new.
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