We're here to help. Try updating/reinstalling the app after restarting the device. Also, have you tried checking it on a different device to see if that makes a difference? Keep us posted.
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I did all the steps I even reinstalled the app and went on another device and it still didn’t work
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Sorry your having this issue, have you tried resetting your device ... or this problem is probably caused by your shit wifi ... please dont contact us until your looked at the forums that we provide.... thank you and merry Christmaspic.twitter.com/A8Qz85vuIw
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