@TeamYouTube 10 minutes on support chat with a guidelines question. He didn't know the difference between verified and certified. Considering they are advising creators they should know these things. I've contacted them 3 times about this issue and received 3 different answers.
I think it’s most important because people make decisions that can impact their channels based on the knowledge of support staff. I imagine staffing is a challenge but the role they play can be the difference between a channel having problems or not.
-
-
I would have thought "verified" and "certified" would be YouTube 101 for support. Maybe they were a trainee support staff. I've had problems getting a correct answer from many a support staff.
-
Yeah, who knows.
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.