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I have an update for my column on US Bank firing two employees for tryingt to help a stranded customer on Christmas Eve: https://nyti.ms/380QeW0 . Andrew Cecere, the bank CEO, just called me and said, "I will fix this." He also telephoned Emily James. I'm hopeful.
I've been wondering what prompted the @USBank CEO to call me on Saturday and pledge to fix the problems. Aside from a ton of tweeps saying they were going to close accounts, at least one institutional investor contacted the bank's senior executives. I have the best readers!
"Gritty journalism" indeed, Mr K. Thank you.
Nick Kristof routinely does more good in one day than that @usbank CEO will do in a lifetime.
I thank whatever gods exist for you, Mr. Kristof.
Thank you!
Thank you! I give zero credit to the CEO, though, because this has been in the news for weeks. He needed persuasion by a journalist of your caliber to do something when it was just plain WRONG.
it’s unlikely he’d have known about it without the reports
Great story and even better follow up.
CEO finds his “conscience” once the story goes public.
If you hadn’t written it, they’d still be screwed.
To date, they still are. "I will fix this" is not job security. It's just prose.
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