Niantic SupportVarmennettu tili

@NianticHelp

Official Niantic account for support updates and info for and . For 1:1 support, submit a request in-app.

San Francisco, CA
Liittynyt huhtikuu 2017

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  1. 19 tuntia sitten

    We've confirmed that the login issues have been resolved. Thank you for your patience.

    Kumoa
  2. 21 tuntia sitten

    We’re looking into reports of errors associated with Apple login, and will update here once we have more information. We apologize for any inconvenience caused, thanks for your understanding.

    Kumoa
  3. 25. tammik.

    Trainers, we have resolved an issue where some Trainers would see a white screen when attempting to battle Team Leaders or Team GO Rocket Grunts on some devices. We appreciate your patience and apologize for the inconvenience.

    Kumoa
  4. 22. tammik.

    Trainers, we have resolved the causes of the recent downtime, and you should be able to play Pokémon GO as usual again. Thanks for your patience!

    Kumoa
  5. 22. tammik.

    Trainers, we’re investigating the current downtime in the app. We apologize for the inconvenience, and will update here when we have more information.

    Kumoa
  6. 21. tammik.

    Trainers, we’ve resolved the issue affecting trades and this feature is available again. We’ve increased the max number of trades per day to 150. This increase will last until Jan 24 at 10am PST to make up for lost time trading and earning XL Candy. Thank you for your patience.

    Kumoa
  7. 20. tammik.

    Trainers, trading is currently unavailable as we investigate an issue. We apologize for the inconvenience, and will continue to update here. Thank you for your patience.

    Kumoa
  8. 18. tammik.

    Trainers, we are modifying the eligible Pokémon for the upcoming Love Cup, as there was an error in its creation. Legendary and Mythical Pokémon will be removed and Druddigon will be added. The blog has been updated:

    Kumoa
  9. uudelleentwiittasi
    11. tammik.

    This campaign ended today at 11AM (JST) by mistake, and the number of coins to be awarded has returned to normal. The campaign has now resumed, and as an apology, we will extend the campaign until 11AM (JST) on January 13th. Thank you for your patience.

    Kumoa
  10. uudelleentwiittasi
    6. tammik.

    🥊 GO Battle Day is coming! 🥊 This Saturday, you’ll be able to enjoy a 4× Stardust bonus for winning battles and complete up to 20 battle sets! More details here:

    Kumoa
  11. 3. tammik.

    Trainers, if you've purchased tickets to Pokémon GO Tour: Johto, you will have to log into Pokémon GO between January 1-10 to receive January Timed Research, and between February 1-10 to receive February Timed Research. For details, see

    Kumoa
  12. 29. jouluk. 2021

    Due to an unforeseen issue, Steelix Mega Energy is unable to be received from Research Breakthroughs. In its place, a Timed Research will be available during the month of January which will reward a total of 200 Steelix Mega Energy. Read more:

    Kumoa
  13. uudelleentwiittasi
    22. jouluk. 2021

    The festive season keeps getting better! Until January 11th, you can earn 1 coin for each 250 flowers planted instead of 500! (Capped at 60 coins/day) 💰 It’s time to go for a stroll!

    Kumoa
  14. 22. jouluk. 2021

    Lastly, we couldn’t have done any of this without you, our community of Explorers. It's our pleasure to connect with you in-app, in the forums, in person or on social media! We appreciate your ongoing feedback and enthusiasm and look forward to supporting you in 2022 and beyond!

    Näytä tämä ketju
    Kumoa
  15. 22. jouluk. 2021

    As we continue to explore and add features that facilitate social interaction between players, we expanded our Trust and Safety team to ensure people have a safe and fun experience with Niantic products.

    Näytä tämä ketju
    Kumoa
  16. 22. jouluk. 2021

    Taking steps towards resuming in person events, we were glad to in person at local meetups across the world. We also continued our commitment to providing support in person at Legendary Night in Chicago and Safari Zone in Liverpool, St. Louis and Philadelphia.

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    Kumoa
  17. 22. jouluk. 2021

    In October, the world was introduced to , the latest Niantic app. In addition to supporting players of this new game in-app and on social media, we launched a support community to empower players to share answers with one another.

    Näytä tämä ketju
    Kumoa
  18. 22. jouluk. 2021

    The community reaction and feedback around some of the Exploration Bonus changes were a huge learning opportunity for us. One area we’ll be focusing on in the first half of 2022 is improving our communication around confirmed and emerging issues.

    Näytä tämä ketju
    Kumoa
  19. 22. jouluk. 2021

    In March, we introduced the XM Ambassadors, a group of player advocates who are passionate about the Community and connect with Niantic directly to surface feedback and bugs. We look forward to a similar program launching for Niantic Wayfarer in 2022.

    Näytä tämä ketju
    Kumoa
  20. 22. jouluk. 2021

    Doubling down on our commitment to provide you with fast and high quality support, we expanded our in-app support team this year and cut our overall support response time by 12% compared to 2020. Looking ahead, we'll continue investing in quality and speed to serve you better.

    Näytä tämä ketju
    Kumoa

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