Me ten years ago, on seeing a poorly designed interface “Wow, what idiot designed this?” Me, today: “What constraints were the team coping with that made this design seem like the best possible solution?” Empathy trumps fundamental attribution errors.
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Replying to @uxresearch
¿Porqué no los dos? Beware the fundamental attribution error error, that refuses to consider people's biases, stupidity... Real empathy isn't negation of human foibles and demonization of those whose foibles you can't deny. It's loving humans despite these acknowledged foibles.
5:08 AM - 30 Dec 2018
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