Nexidia Inc.

@Nexidia

A NICE® Analytics Company. Business solutions for turning customer interactions into valuable insight with advanced speech and text analytics.

Atlanta, GA
Vrijeme pridruživanja: prosinac 2010.

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  1. prije 18 sati

    We’ve announced our new integration of -driven for the platform, now also factoring in customer preferences. . Read the full story in

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  2. 3. velj

    WEBINAR: Using Journey Analytics to Predict Churn Presented by: Matt Reading and Troy Surdick, NICE Nexidia Thursday, February 6, 2020 at 2:00 p.m. ET REGISTER NOW >>

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  3. 3. velj

    NICE has announced that Asia Pacific Telecom Co. Ltd. (APTG) has implemented NICE Analytics to improve customer satisfaction. Through the use of NICE Nexidia, customer satisfaction is at an all-time high of 90% >>

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  4. 28. sij

    [Press Release] NICE CXone hyper-personalizes customer experiences and increases CSAT by powering Predictive Behavioral Routing with AI-driven Sentiment. Read more here:

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  5. 27. sij

    Delivering real insight from your data takes superior analytics, and we believe it should be affordable and easy to use, right out of the box. Nexidia Analytics makes it easy. Find out how >>

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  6. 27. sij

    The most compelling memorable customer experiences come from the relationships we have with businesses that understand us. Learn how personality types and real, meaningful connections can set your business apart from the rest >>

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  7. 27. sij

    What is the difference between analytics and analysis? NICE’s differentiates between the two while offering his take on the future of analytics and its ever-growing role in business operations via

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  8. 27. sij

    The most common contact center debate last year was whether will have a place in the digital world of customer service, or not. This year, personal customer experiences may be the new debate. Here's why >>

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  9. 27. sij

    A dash of automation, a pinch of meaningful insights. With the right amount of ingredients, your quality management plan can yield sweet results.  Get the recipe now >>    

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  10. 6. sij

    WEBINAR: How to Modernize Your Business with Purpose-Built Analytics for EX and Presented by: Abby Monaco and Troy Surdick, Thursday, Jan 9, 2020 at 2 PM ET REGISTER NOW >>

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  11. 5. pro 2019.

    If we all know what a good experience is, what defines a great customer experience? explains how AI-powered sentiment analytics can help you define and create a great customer experience >>

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  12. 25. stu 2019.

    Every day, thousands of conversations happen in contact centers. Predictive Behavioral Routing turns conversations into connections. Gain insight on how to maximize those connections every day with this whitepaper >>

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  13. 21. stu 2019.

    WEBINAR TODAY: How to Transform Quality Management with Sentiment Analytics Presented by: Lauren Maschio and Abby Monaco, NICE Nexidia Thursday, November 21, 2019 | 2:00 p.m. ET REGISTER NOW >>

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  14. 11. stu 2019.

    Quality is evolving, both in how it's executed and in how it empowers contact centers to achieve their goals. Find out how your call center quality program compares to the competition in this blog >>

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  15. 11. stu 2019.

    WEBINAR: How to Expand Contact Center Analytics into the Omnichannel Customer Experience Presented by: Matt Reading and Abby Monaco, NICE Nexidia Thursday, November 14, 2019 | 2:00 p.m. ET REGISTER NOW >>

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  16. 21. lis 2019.

    Andras Bacsa, Global IT Director at Transcom, discusses their successful integration to NICE Nexidia and how it fits their needs with its technology agnostic nature and support of 40+ languages and dialects. Watch now >>

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  17. 21. lis 2019.

    WEBINAR THIS WEEK: Putting the AI in IA: How Interaction Analytics Drives Decision Making with AI Presented by: Donna Fluss, President, Thurs, Oct 24th at 2pm ET REGISTER NOW >>

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  18. proslijedio/la je Tweet
    21. lis 2019.

    NICE provides enterprises the most valuable insights on customer behaviors across every touchpoint of their journey. Find out how here >>

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  19. 16. lis 2019.

    Save your seat to learn from St. Luke’s Workforce Optimization Team and NICE subject matter experts at the inaugural Boise Chapter NUG meeting! Tuesday, November 5 at St. Luke’s Plaza Register here >>

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  20. 16. lis 2019.

    WEBINAR: Putting the AI in IA: How Interaction Analytics Drives Decision Making with AI Presented by: Donna Fluss, President, Thurs, Oct 24th at 2pm ET REGISTER NOW >>

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