It is not the business model that has failed; it is we who failed to live up to the business model.
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Agree-it was a remnant from a better time. Then people abused it shamelessly and relentlessly. That didn’t happen years ago.
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And pride in well-made products. Ah well, things change.
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Being an LL Bean customer for decades never failed me... I've returned 2 items within 1 month due to a child literally growing in his sleep! Some people don't abuse a good thing :-)
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Sooo you let your kid wear them for a month then sent them back? That doesn't seem ok...
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I really think the support for Trump didn’t help...
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L.L. Bean ends return policy and The New Yorker declares L.L. Bean 100-year-old return policy a failed business model. Hmmm.
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It’s Trump’s fault! His amoral actions and serial lying have lowered the once moral decency of America to the point that a no questions asked return policy is no longer possible.
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L.L.Bean is a Trump supporting, garbage company. Their clothes are absurdly waspy-anti-fashion outdoor nerdware that no one should ever wear. They suck, absolutely and completely.
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So Mainers have the worldview of a five year old, good to know.
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New Yorker, finger on the pulse
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Death follows.
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