A question to Germans. Ordered holesaw kit from Germany. They didn't ship it and I cancelled the order. They canceled the order, but haven't issued me a refund. They say that they don't see my payment, but ignore me when I show the transaction from my bank. What to do?
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Well were did you ordered from?
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There are lots of other people who had problems (the same you have) with the store the last couple of weeks. It's a German site, maybe you could translate some ratings from there: https://www.idealo.de/preisvergleich/Shop/318637.html?cmpReload=true … What I know that you can make a deadline (until this date...) and then #1
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#2 if nothing happens you have to go through the court system.
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