Never flying @united again. I'm disgusted with the condescending and patronizing attitude of their employees and the awful customer service.
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Yeah I definitely appreciate that they took the time to respond to the tweet! I just couldn't believe what happened today
I've had late/overbooked/etc flights and in PM they reassure/find solutions/get better seats, next possible flight...
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It seems like when they're not faced with unhappy people rushing through for hours every day they do their jobs really well ^^;
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People forget that most customer service employees deal with the equivalent of shitty trolls non-stop. We'd all be super salty!
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