Just to confirm, have you already tried adding custom thumbnails using the steps mentioned in the Help Center article: https://goo.gl/75FYYJ ? Keep us posted.
@TeamYouTube
Why am I not able to upload a customised Thumbnail to my YT videos with a verified account?Is there any bug or else what can lead to this?and what is the solution?
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Yes I have tried to add the thumbnail using those steps but it doesn't happen,my video is uploaded with the YTgenerated thumbnail but now I am not able to change it with my own one...it is happening with many famous accounts in my country why? is there any bug issue..?pls help!
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