@TeamYouTube My videos keep desyncing on all platforms between the IOS app and the browser (all available) I’ve reinstalled the app and tried every solution and I have no idea what to try next. DM me
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Replying to @N_Hastings2
If you are referring to the audio of your videos being out of sync, these troubleshooting steps often resolve the issue: https://yt.be/help/nRFo If it’s not the case, let us know, so we can point you in the right direction.
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Replying to @TeamYouTube
Hey, I’ll need the steps for normal users since I’m not the one creating the videos. I just watch them so I don’t know what to do for that.
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Replying to @N_Hastings2
Try clearing your browser's cache and cookies with these steps: https://yt.be/help/Cko1 . There may be some changes needed on the uploader’s side to fix the audio as well, so you could try reaching out to them or leaving a comment to let them know!
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Replying to @TeamYouTube
I’ve already tried to clear my cache and I’ve had no luck with that. And it’s a problem with all of the video I watch so I wouldn’t probably be related to a specific creator.
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Replying to @N_Hastings2
If you haven't already, try watching YouTube videos on your desktop/laptop browser for us to check if same thing is happening. Let us know, we'll wait for your reply.
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Replying to @TeamYouTube
I tried earlier today as well on a Windows Computer running Chrome. I've also tried on FireFox and Edge and the same issue occurs.
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Replying to @N_Hastings2
Hmm...Can you submit this issue using our feedback tool? Here are the steps: https://yt.be/help/feedback . This will help us prioritize the request, thanks!
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I submitted a feedback form on the YouTube IOS app
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