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  1. Prikvačeni tweet

    Wow fantastic day No1 Multiple Categories Humbled by YOUR love & support Personal note, we've knocked off from the top spot in one of the categories. Special Thanks

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    The sector needs to trust that the customer experience will win in the longer term - rather than chase short term revenue and profit

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    “We need to take responsibility for the good and bad things in our . The way we react and recover from our mistakes hugely influences whether this will buy again”

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  5. Talking about this evening at the first event of the year.

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  6. I love it when 's challenge the big brands I am pleased to announce that next month I will be hosting a panel discussion at the about . Click to book your seat in the audience. Click

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  7. Podcast is now live Interested in finding out more about , from industry experts? Tune into our podcast by clicking on the link below.

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  8. January consumer confidence given a "Boris bounce" in the High Street.

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  9. Does promotional pricing drive ? was not so busy this year, could too many promotions lead to an expectation of things always being on sale? Read my thoughts, as published in here.

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  10. Tickets are now on sale for our upcoming Conference. Want to understand how to deliver a great CX for your customers? Come along to our event and find out. Booking Link -

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  11. Today's Daily Tip: Set high standards for yourself and your will do the same. This is often the accelerator to a great .

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  12. Take advantage of the deep expertise and the reasonably priced courses.

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    2. velj

    The Clean Air Zone briefing in conjunction with was oversubscribed this past week, so we are holding a 2nd session on 10 Feb. Come along to get up to speed on the CAZ 👉 🚗

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    2. velj

    Good evening ! Want to make valuable business connections, promote your brand or perhaps just learn something new? Our Solihull Business Expo is back on March 18 - we'd love for you to join us at Book your free ticket ➡️

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  15. Conference in Limited tickets available, book now to avoid missing out; 7 amazing speakers & 4 workshops on offer. Early Bird available for the first 30 tickets only.

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    2. velj

    Rt pls - We are Still looking for participants for Night at the Museum & Firewalk in support of Acorns Children's Hospice - ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦

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    31. sij

    Nominations are open for this year's - who do you think is worthy of recognition from the food, drink & hospitality industry? Nominate them here SAVE THE DATE: 22.06.20

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  18. This week we were in speaking about the future of as we approach a new decade. Took this photo of the North Sea flying back to

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  20. From korma to coconuts – the evolution of Indian cuisine in the UK collaborating with Chef Nitisha to talk about the challenges faced with Indian Restaurants and food industry as a whole

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  21. Today's Tip; Going the extra mile shows that you care and increases customer satisfaction.

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