Thanks for reaching out. Could you please ask your subs to check their device level notification settings by following these steps: https://goo.gl/K88coK ? Let us know if that helps fix the issue.
it was giving error at first now it just got disabled when i contacted your support team they said i have not followed the community guidelines but i haven't received any warning regarding this and my account was very very old. and can u explain which guideline i didn't follow?
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Just to confirm, is your account terminated? Keep us posted and we'll take a look.
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