@TeamYouTube Hey ! I m managing a music YouTube Live streaming, but we have some issue on it. We checked our servers and no pb on the encoding side, but looks like some users have a non fluid stream, with buggy animation. Is there a way to check it and see where do we have drops?
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Replying to @Mr_Azuroca
Just to confirm, have you tried the steps mentioned in our Help Center resource: https://goo.gl/n9GMt8 ? Let us know if this helps!
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Replying to @TeamYouTube
Ok some details : I have issues on the stream with my MB Pro. Charging forever or very laggy despite my hight speed internet co. BUT on my iPhone, with the YT app, no problem on the same wifi co. Can't figure out what's wrong ..
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Replying to @Mr_Azuroca
Understood. Just to confirm, have you tried clearing your browser's cache & cookies on the MacBook Pro? Here's how: https://goo.gl/dwzcyo . Let us know if that resolves the issue. Thanks!
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I have ! Look’s like we are encoding with a too hight bitrate so some viewers can’t handle it, leading to the buffering issue. Is that possible ? Or does YT handle it ?
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