How to build customer value: 1. Develop robust customer-value management processes and tools. 2. Combine design thinking with loyalty-earning technologies. 3. Organize around customer needs. 4. Make loyalty among all stakeholders a priority.https://s.hbr.org/2LZ2HR6
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The Loyalty Economy? Please. Try the WIIFM Economy, as in What's In It For Me. Customers have options--which drives the Loyalty Economy crowd nuts--but are selfish, something the Loyalty Crowd has trouble computing. This is the internet we created, right
@MoustacheClubUS ?
Everybody is on here Doing the Work...for themselves!
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So much work being done, yet...
Thanks. Twitter will use this to make your timeline better. UndoUndo
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