@TeamYouTube This is our 3rd time tweeting you today with the 1st tweet being 12+ hrs ago & we've sent an email about our serious issue with no response yet we see you in our timeline responding to others within 1hr or less. What gives? We need help!
We have a 4k video that we uploaded 2 days ago and it is still stuck at 360p. It is this video https://youtu.be/Wlc810EqjUA
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Thanks for the info. Could you reach out to our Creator Support team: https://goo.gl/BxLi8H ? They can dive into this further with you. Hope this gets resolved.
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I've done that. One response saying I didn't link them to the correct video when I did. Sent them the link again, no response. Meanwhile my 4k video is still stuck at 360p 5 days after I uploaded it.
End of conversation
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