You'd rather "hey you, employee..."?
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There’s never a need for a name. When they walk up to you, stare at you, and say “excuse me”, it’s pretty obvious who they’re addressing.
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Usually the use of the name when addressing me was an attempt to simulate a friendly relationship in order to extract an unreasonable favor.
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If you wear a name tag, your employer is telling customers they are invited to use your name. Don't like it? Blame your employer.
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I didn’t say the customer was blameworthy. I answered an etiquette question with my preference. You seem to imply I’m wrong for having one.
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I'm saying that if you don't like it, blame the person who created the issue. That's the employer, not the customer.
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I feel like you’re answering a different question than the one that was posed.
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Replying to @random_scrub @ScottGreenfield and
I don’t care if my manager says it’s ok to use my name. If you’re aiming for preferential treatment from me, my preferences matter.
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Does the guy who pays you know you will sabotage his customers because of your personal antagonism to his policies?
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We seem to be talking past one another. I would never give a customer poor service just because they used my name.
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When I ran a firm I encouraged my customer support people to use a fake name Comfortable handle for customer, not too intimate for employee
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Replying to @MorlockP @random_scrub and
If I had customer support people, I would tell them to call themselves "Al." https://www.youtube.com/watch?v=uq-gYOrU8bA …
0 replies 0 retweets 1 likeThanks. Twitter will use this to make your timeline better. UndoUndo
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