16/ I - not rhetorically, but literally - can't understand what the hell just happened here. Why did this take 15 minutes?
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Replying to @MorlockP
[serious] The conversation makes more sense if you model her mind thusly: +
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Replying to @random_eddie @MorlockP
"This person who is calling me, like ALL people who call me, has not yet done a home study and plans to use the state agencies." +
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Replying to @random_eddie @MorlockP
"The people I talk to are all the same. I am correct in my knowledge and beliefs. I am very good at my job." +
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Replying to @random_eddie @MorlockP
You cannot update HER mental model of YOU merely by telling her that a) your study is done and b) you might not use the agencies.+
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Replying to @random_eddie @MorlockP
Her internal mechanisms for maintaining her mental models are very strong. They are self-reinforcing. +
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Replying to @random_eddie @MorlockP
She will not understand that you have done a study and are not using the agencies until SHE has moved you through HER process. /f
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Replying to @BrowningMachine @random_eddie
I figured it out 10-15 min after my tweetstorm. Clue: to her, "info packet" = "homestudy application"
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thus it was literally impossible to enter process at step 2.
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