on phone w printer "how about drop shipping?" no, that's not an option...although we do beta it for SOME customers <eyebrows raise>
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me: "OK, I like X ... and I like Y. But I've got a question about Z. That doesn't work for me" them: "well, I can make a custom coupon..."
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me: "now, I'll want some proof copies before I do a bulk order" them: "let me send you a coupon so you can get that for free."
End of conversation
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