I just spent 45 minutes * calling up a heating fuel company * speaking to a human * having her email me PDF forms * opening the PDF forms to edit answers in * verifying my checking account #, employer street addr, etc etc etc etc * saving file * emailing it back
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2/ This should be (a) done via their website (which they have! ...and it even has SOME interfaces like 'check your account', but not 'new signup') (b) filled in via some smart plugin in my browser This was just absolute sheer friction, for no purpose at all.
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3/ back in the 90s there was some fever dream discussion of "software agents" that would be dispatched out onto the internet to do research for you / do things on your behalf we got the architecture backwards there - one big server [ google ] does the research ahead of time
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4/ ...but the CONCEPT of a smart agent is still a decent one, architecture aside. I don't see "solving the heating fuel subscription problem" as a big enough problem domain to make a viable company, but there are thousands of such insults.
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ⓘ Dogs don't have thumbs Retweeted dc
5/ counter-argument:https://twitter.com/illiteralworst/status/1499389306682621954 …
ⓘ Dogs don't have thumbs added,
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ⓘ Dogs don't have thumbs Retweeted dc
6/ (a) thank you for responding to my request for more info (b) I find this response utterly horrifying / wrong / typical-mind-fallacy / paternalistic / borderline fascist. Nothing FORCED is good. Sorting, OTOH, is excellent. >>>https://twitter.com/illiteralworst/status/1499394763858092032 …
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dc @illiteralworstReplying to @MorlockPimo the drive to total efficiency has a part to play in modern society "coming apart" forced interactions are important. otherwise, we self sort, atomize & rapidly lose touch w/ anything outside our circle(s). eventually, we lose ourselves. maybe standing in long queues is Good4 replies 0 retweets 24 likesShow this thread -
7/ all of my absolute worst experiences in life have come from forced interactions all of my best experiences in life have come from voluntarily sorting into small like minded circles the draft, the DMV, being beaten by middle school bullies: forced friends & marriage: chosen
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ⓘ Dogs don't have thumbs Retweeted dc
8/ no, we share exactly the same frame the only kind of person who would say something like this > being 'forced' to sit on the subway with a bunch of other people you'd otherwise never encounter. is someone who thinks their preferences are universalhttps://twitter.com/illiteralworst/status/1499396597624492032 …
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dc @illiteralworstReplying to @MorlockPi think you have the wrong frame for 'forced'. you can get from chelsea to the upper west side however you like, but if you wanna go faster, there's tremendous value in being 'forced' to sit on the subway with a bunch of other people you'd otherwise never encounter.2 replies 0 retweets 27 likesShow this thread -
9/ you've got a utility function, apparently, where random encounters with outliers is good I've taken mass transit a lot I absolutely HATE HATE HATE HATE having to interact w this weirdos and randos I find absolutely nothing redeeming about it >>>
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10/ ...and my entire career trajectory and life path has been "accumulate enough resources that I can avoid the hassles, humiliations and indignities that come from interacting with random people"
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ⓘ Dogs don't have thumbs Retweeted Eddie, Son of Richard
ⓘ Dogs don't have thumbs added,
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ⓘ Dogs don't have thumbs Retweeted Camping Roomba
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