My impression from friends is that consumer functionality peaked between 2005 and 2010, and the technology companies then destroyed their own products in the process of trying to extract value from them. @orthonormalist has some Opinions about this.
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All I know is OKcupid got bought by the Tinder people and made substantially worse since. The product space is also much more subject to woke policies than others.
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they're both made out of soylent green
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Once an organization becomes an end unto itself incentives get out of whack.
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