1/ thread on millenials, the Organization Man https://en.wikipedia.org/wiki/The_Organization_Man … , and the assumption of social roles >>>
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2/ several times recently I have talked to customer support at some organization. The conversation goes something like this: me: I was told X by someone there, but Y happened them: I didn't tell you X, so I don't know me: I understand you didn't. But person A did.
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3/ them: I don't know what A said. It's not in the records here. me: I understand. But I'm telling you that A told me this, and your firm didn't do it. So now I need you to do it. them: well, I'm just working off of the records. I didn't know this.
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4/ me: I understand. I'm not saying that it's your fault. I'm just saying that person A - who is also a representative of your firm - said this, and so now I need you to solve this problem. them: it's not my fault what A said. I agree. It's NOT your fault. >>>
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5/ >>> It's your firm's fault. So I'm not blaming you personally. But I am saying that your firm needs to fix this. them: Yeah, I don't know why A said that. me: me either. And yet here we are. So your firm has to fix this. Because A spoke with the firm's authority <repeat>
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6/ I'm not exaggerating. If anything, I'm cutting this conversation short in the retelling. What is my point in all of this? It's that I think that millennials are missing a bit of the social API that my generation takes for granted. >>>
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7/ No, I'm not going with that tired old trope that they're whiny and lazy. I'm saying something different. I think millenials, by and large, haven't internalized that while on the job, they represent an EMPLOYER. This is actually a subtle point.
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8/ Part of this is, yes, being willing to eat some crap on your employer's behalf, so it ties into shame culture vs honor culture, but that's not my primary point. My point is specifically that they often tend to offer PERSONAL excuses to get out of PERSONAL responsibility.
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Replying to @MorlockP
Working in Corporate America how easy it is to say "I'm sorry" and "it's my fault", especially when I'm not and it ain't.
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