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MorlockP's profile
ⓘ Dogs don't have thumbs
ⓘ Dogs don't have thumbs
ⓘ Dogs don't have thumbs
@MorlockP

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ⓘ Dogs don't have thumbs

@MorlockP

Two-time Prometheus award-winning hard science fiction author. https://www.amazon.com/dp/B005JPPMS6  Learn how to homestead https://www.amazon.com/dp/B093BC3K1T 

Aristillus Crater, Luna
amazon.com/dp/B005JPPMS6
Joined June 2012

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    1. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      17/ I am sad to see this norm start to rot. Voluntarily joining an organization and being able to subsume - for 8 hours per day - one's own preferences into the preferences of the group is a key tool to make free markets work. I see this as related - in effect, if not in cause

      3 replies 0 retweets 32 likes
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    2. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      18/ to the decline in trust in our society. I have two hopes: 1) this reverses (unlikely, IMO) 2) my slightly-reddish gray culture forks from the pink overculture and the Neo-Vickies get back to the Old Trad Ways

      3 replies 0 retweets 25 likes
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    3. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted  🃏 Eric M Hamilton  📚

      19/ response threadhttps://twitter.com/ericmhamilton/status/1430150226875240453 …

      ⓘ Dogs don't have thumbs added,

       🃏 Eric M Hamilton  📚 @ericmhamilton
      Replying to @MorlockP
      As a Millennial, I of course can speak for all of them, but I think part of what you're experiencing is that most companies do not give their underlings the authority to correct mistakes. I can remember various jobs I've had- Winn-Dixie, Target, Starbucks, Dominoes, etc. where...
      6 replies 1 retweet 17 likes
      Show this thread
    4. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted Adam S. Furman

      20/https://twitter.com/AdamSFurman/status/1430151534592118788 …

      ⓘ Dogs don't have thumbs added,

      Adam S. Furman @AdamSFurman
      Replying to @MorlockP
      I agree with the response thread. When I have an issue and I get nowhere within a minute, I calmly ask to escalate to someone w/ authority. Only once did I have someone beg me not to escalate and they fixed everything right then and there.
      4 replies 1 retweet 17 likes
      Show this thread
    5. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted MC_Enthusiast

      21/https://twitter.com/Laserpig_Utopia/status/1430152708342927364 …

      ⓘ Dogs don't have thumbs added,

      MC_Enthusiast @Laserpig_Utopia
      Replying to @MorlockP
      I spent three or so years in a customer facing role at a F500, and our training literally discouraged in the strongest terms using 'we' or speaking on behalf of the organization, some mild evidence for the response thread. You were told to always take PERSONAL responsibility.
      1 reply 0 retweets 14 likes
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    6. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted Red Headed Steppeson

      22/https://twitter.com/TheLumpenprole/status/1430152763623804931 …

      ⓘ Dogs don't have thumbs added,

      Red Headed Steppeson @TheLumpenprole
      Replying to @MorlockP
      I think, as most things, the synthesis is correct, and figuring out the origin is almost impossible. There is this odd state where often folks are over credentialed and under empowered, and perhaps part of it is also that there is no reason to build the company into identity.
      2 replies 0 retweets 10 likes
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    7. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted  🃏 Eric M Hamilton  📚

      23/https://twitter.com/ericmhamilton/status/1430152775497883648 …

      ⓘ Dogs don't have thumbs added,

       🃏 Eric M Hamilton  📚 @ericmhamilton
      Replying to @VidyaDragon @MorlockP
      I will say this: Starbucks (at least when I worked there) gave baristas a wide-range of ability to make most things right. Like, we'd remake drinks even if they weren't wrong, that wasn't a problem. And a certain amount of discounting for mistakes was allowed...
      1 reply 0 retweets 12 likes
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    8. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted Serban

      24/ I remember once, circa 2000, I was doing a mortgage refi, and the bank screwed up and let my rate expired. I demanded the original rate. Front line support tried to attrit me away by talking. I stayed on the phone for 90 minutes before they folded.https://twitter.com/serbantanasa/status/1430152816136491014 …

      ⓘ Dogs don't have thumbs added,

      Serban @serbantanasa
      Replying to @MorlockP
      Also agree. I used to work for Capital One, and while I work in a different division at HQ, I know they forced their call-center folks to follow SOP scripts. Number of escalations to manager was a metric being held against you. Essentially meant to attrition complainers.
      3 replies 1 retweet 20 likes
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    9. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted Red Headed Steppeson

      25/ yep; agreed one of the first things they told us in AFROTC was that "uniform" meant "one shape", because while in uniform we were all representatives of the same organizationhttps://twitter.com/TheLumpenprole/status/1430153149411627008 …

      ⓘ Dogs don't have thumbs added,

      Red Headed Steppeson @TheLumpenprole
      Replying to @TheLumpenprole @MorlockP
      To harken back to the military, massive chunks of training are just to make you identify WITH the military, from your squad up to the whole thing. My training flight in tech school made up a jodie we’d belt out any time another flight was around, we had hoodies.
      1 reply 0 retweets 19 likes
      Show this thread
    10. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted E. Darwin Hartshorn ⳩  🦬

      26/https://twitter.com/logosimian/status/1430155239945117698 …

      ⓘ Dogs don't have thumbs added,

      E. Darwin Hartshorn ⳩  🦬 @VidyaDragon
      Replying to @VidyaDragon @ericmhamilton @MorlockP
      I would express these as facets of a problem of loyalty. Subsuming your identity in a collective is an act of loyalty, and loyalty is reciprocal. If you're not empowered to make things right, you're not the extension of the company you're purported to be. Moreover...
      1 reply 0 retweets 13 likes
      Show this thread
      ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      ⓘ Dogs don't have thumbs Retweeted

      27/ https://twitter.com/NoLongerBennett/status/1430157187595358211 …

      ⓘ Dogs don't have thumbs added,

      This Tweet is unavailable.
      6:17 AM - 24 Aug 2021
      • 12 Likes
      • zywiec 𝔻𝕦𝕩 𝔹𝕖𝕝𝕝𝕠𝕣𝕦𝕞 NorthAmericanMan2021 El Presidente Ex Officio Ricardo 🌻 ᴄʏʙᴇʀɴᴇᴛɪᴄ👁️sᴜʀᴠᴇɪʟʟᴀɴᴛ 🌻 Jeff A 🧙‍♂️ Red Headed Steppeson Eric Richards
      3 replies 0 retweets 12 likes
        1. random_scrub‏ @random_scrub 24 Aug 2021
          Replying to @MorlockP

          I agree with the responses that it’s mostly a loss of reciprocal loyalty within the firms and a lack of power delegated to customer-facing workers. The firms view the workers as interchangeable and disposable, so the workers are left powerless and strive primarily to avoid blame.

          0 replies 0 retweets 1 like
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