12/ "the collective enterprise known as Waldenbooks apologizes for that mistake, and the collective enterprise will endeavor to fix this...IMMEDIATELY."
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24/ I remember once, circa 2000, I was doing a mortgage refi, and the bank screwed up and let my rate expired. I demanded the original rate. Front line support tried to attrit me away by talking. I stayed on the phone for 90 minutes before they folded.https://twitter.com/serbantanasa/status/1430152816136491014 …
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25/ yep; agreed one of the first things they told us in AFROTC was that "uniform" meant "one shape", because while in uniform we were all representatives of the same organizationhttps://twitter.com/TheLumpenprole/status/1430153149411627008 …
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End of conversation
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Either side can initiate a breakdown in loyalty, but as I see it, building and maintaining loyalty is always the work of the party with the upper hand. Think of the Lion and the Mouse. http://read.gov/aesop/007.html
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