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MorlockP's profile
ⓘ Dogs don't have thumbs
ⓘ Dogs don't have thumbs
ⓘ Dogs don't have thumbs
@MorlockP

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ⓘ Dogs don't have thumbs

@MorlockP

Two-time Prometheus award-winning hard science fiction author. https://www.amazon.com/dp/B005JPPMS6  Learn how to homestead https://www.amazon.com/dp/B093BC3K1T 

Aristillus Crater, Luna
amazon.com/dp/B005JPPMS6
Joined June 2012

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    1. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      5/ >>> It's your firm's fault. So I'm not blaming you personally. But I am saying that your firm needs to fix this. them: Yeah, I don't know why A said that. me: me either. And yet here we are. So your firm has to fix this. Because A spoke with the firm's authority <repeat>

      1 reply 0 retweets 22 likes
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    2. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      6/ I'm not exaggerating. If anything, I'm cutting this conversation short in the retelling. What is my point in all of this? It's that I think that millennials are missing a bit of the social API that my generation takes for granted. >>>

      1 reply 1 retweet 38 likes
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    3. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      7/ No, I'm not going with that tired old trope that they're whiny and lazy. I'm saying something different. I think millenials, by and large, haven't internalized that while on the job, they represent an EMPLOYER. This is actually a subtle point.

      2 replies 1 retweet 63 likes
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    4. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      8/ Part of this is, yes, being willing to eat some crap on your employer's behalf, so it ties into shame culture vs honor culture, but that's not my primary point. My point is specifically that they often tend to offer PERSONAL excuses to get out of PERSONAL responsibility.

      4 replies 1 retweet 38 likes
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    5. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      9/ This is a defective reaction to a stimulus....but it's also misunderstanding the stimulus! When I was a teen and I worked in a bookstore, if someone came in and said "hey, I was overcharged for this book", I understood that they were not attacking me.

      1 reply 1 retweet 32 likes
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    6. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      10/ They were not saying "Travis, you worked behind the counter at this firm, therefore I think you suck and did this to me". And because they were not saying that, I did not need to say "no, Bob did this".

      1 reply 0 retweets 27 likes
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    7. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      11/ What they were actually saying is "the collective enterprise known as Waldenbooks made a mistake", and because I understood that, and understood that no criticism was aimed at me, I could respond >>>

      2 replies 1 retweet 31 likes
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    8. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      12/ "the collective enterprise known as Waldenbooks apologizes for that mistake, and the collective enterprise will endeavor to fix this...IMMEDIATELY."

      3 replies 0 retweets 32 likes
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    9. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      13/ Now, here's an interesting thing: no one ever told me how to do this, or that I should do this - it was just "in the water". ...and I think that our cultural norms have drifted a fair bit over the last 30 years.

      2 replies 0 retweets 40 likes
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    10. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      14/ I think the norms were particularly strong in the wake of the "big blue" world of WWII, where everyone was in uniform, working two shifts at the munitions plant, or whatever. Likely stronger in 1950 than in 1930, at a guess. This sort of culture is downstream of >

      1 reply 0 retweets 25 likes
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      ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

      15/ USMC basic training, railroads that run on time, textile plants with 15,000 workers, coal mines, etc.

      5:45 AM - 24 Aug 2021
      • 24 Likes
      • punishedpawg Lady Demosthenes zywiec NorthAmericanMan2021 David Chapman El Presidente Ex Officio Ricardo Thales of Florida Grumpified
      1 reply 0 retweets 24 likes
        1. New conversation
        2. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          16/ Why has this culture weakened? I don't know if it's downstream of the boomer "me" generation, increased influence of "don't disrespect me" African American culture, generalized norms of hoodie-wearing non-conformist rebels, something else ... or all of the above.

          7 replies 0 retweets 28 likes
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        3. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          17/ I am sad to see this norm start to rot. Voluntarily joining an organization and being able to subsume - for 8 hours per day - one's own preferences into the preferences of the group is a key tool to make free markets work. I see this as related - in effect, if not in cause

          3 replies 0 retweets 32 likes
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        4. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          18/ to the decline in trust in our society. I have two hopes: 1) this reverses (unlikely, IMO) 2) my slightly-reddish gray culture forks from the pink overculture and the Neo-Vickies get back to the Old Trad Ways

          3 replies 0 retweets 25 likes
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        5. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted  🃏 Eric M Hamilton  📚

          19/ response threadhttps://twitter.com/ericmhamilton/status/1430150226875240453 …

          ⓘ Dogs don't have thumbs added,

           🃏 Eric M Hamilton  📚 @ericmhamilton
          Replying to @MorlockP
          As a Millennial, I of course can speak for all of them, but I think part of what you're experiencing is that most companies do not give their underlings the authority to correct mistakes. I can remember various jobs I've had- Winn-Dixie, Target, Starbucks, Dominoes, etc. where...
          6 replies 1 retweet 17 likes
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        6. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted Adam S. Furman

          20/https://twitter.com/AdamSFurman/status/1430151534592118788 …

          ⓘ Dogs don't have thumbs added,

          Adam S. Furman @AdamSFurman
          Replying to @MorlockP
          I agree with the response thread. When I have an issue and I get nowhere within a minute, I calmly ask to escalate to someone w/ authority. Only once did I have someone beg me not to escalate and they fixed everything right then and there.
          4 replies 1 retweet 17 likes
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        7. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted MC_Enthusiast

          21/https://twitter.com/Laserpig_Utopia/status/1430152708342927364 …

          ⓘ Dogs don't have thumbs added,

          MC_Enthusiast @Laserpig_Utopia
          Replying to @MorlockP
          I spent three or so years in a customer facing role at a F500, and our training literally discouraged in the strongest terms using 'we' or speaking on behalf of the organization, some mild evidence for the response thread. You were told to always take PERSONAL responsibility.
          1 reply 0 retweets 14 likes
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        8. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted Red Headed Steppeson

          22/https://twitter.com/TheLumpenprole/status/1430152763623804931 …

          ⓘ Dogs don't have thumbs added,

          Red Headed Steppeson @TheLumpenprole
          Replying to @MorlockP
          I think, as most things, the synthesis is correct, and figuring out the origin is almost impossible. There is this odd state where often folks are over credentialed and under empowered, and perhaps part of it is also that there is no reason to build the company into identity.
          2 replies 0 retweets 10 likes
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        9. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted  🃏 Eric M Hamilton  📚

          23/https://twitter.com/ericmhamilton/status/1430152775497883648 …

          ⓘ Dogs don't have thumbs added,

           🃏 Eric M Hamilton  📚 @ericmhamilton
          Replying to @VidyaDragon @MorlockP
          I will say this: Starbucks (at least when I worked there) gave baristas a wide-range of ability to make most things right. Like, we'd remake drinks even if they weren't wrong, that wasn't a problem. And a certain amount of discounting for mistakes was allowed...
          1 reply 0 retweets 12 likes
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        10. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted Serban

          24/ I remember once, circa 2000, I was doing a mortgage refi, and the bank screwed up and let my rate expired. I demanded the original rate. Front line support tried to attrit me away by talking. I stayed on the phone for 90 minutes before they folded.https://twitter.com/serbantanasa/status/1430152816136491014 …

          ⓘ Dogs don't have thumbs added,

          Serban @serbantanasa
          Replying to @MorlockP
          Also agree. I used to work for Capital One, and while I work in a different division at HQ, I know they forced their call-center folks to follow SOP scripts. Number of escalations to manager was a metric being held against you. Essentially meant to attrition complainers.
          3 replies 1 retweet 20 likes
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        11. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted Red Headed Steppeson

          25/ yep; agreed one of the first things they told us in AFROTC was that "uniform" meant "one shape", because while in uniform we were all representatives of the same organizationhttps://twitter.com/TheLumpenprole/status/1430153149411627008 …

          ⓘ Dogs don't have thumbs added,

          Red Headed Steppeson @TheLumpenprole
          Replying to @TheLumpenprole @MorlockP
          To harken back to the military, massive chunks of training are just to make you identify WITH the military, from your squad up to the whole thing. My training flight in tech school made up a jodie we’d belt out any time another flight was around, we had hoodies.
          1 reply 0 retweets 19 likes
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        12. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted E. Darwin Hartshorn ⳩  🦬

          26/https://twitter.com/logosimian/status/1430155239945117698 …

          ⓘ Dogs don't have thumbs added,

          E. Darwin Hartshorn ⳩  🦬 @VidyaDragon
          Replying to @VidyaDragon @ericmhamilton @MorlockP
          I would express these as facets of a problem of loyalty. Subsuming your identity in a collective is an act of loyalty, and loyalty is reciprocal. If you're not empowered to make things right, you're not the extension of the company you're purported to be. Moreover...
          1 reply 0 retweets 13 likes
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        13. ⓘ Dogs don't have thumbs‏ @MorlockP 24 Aug 2021

          ⓘ Dogs don't have thumbs Retweeted

          27/ https://twitter.com/NoLongerBennett/status/1430157187595358211 …

          ⓘ Dogs don't have thumbs added,

          This Tweet is unavailable.
          3 replies 0 retweets 12 likes
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        14. End of conversation

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