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MorlockP's profile
ⓘ Dogs don't have thumbs
ⓘ Dogs don't have thumbs
ⓘ Dogs don't have thumbs
@MorlockP

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ⓘ Dogs don't have thumbs

@MorlockP

Two-time Prometheus award-winning hard science fiction author. https://www.amazon.com/dp/B005JPPMS6  Learn how to homestead https://www.amazon.com/dp/B093BC3K1T 

Aristillus Crater, Luna
amazon.com/dp/B005JPPMS6
Joined June 2012

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    1. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      3/ @stripe checking account, when? @amazon upload 2,000 orders via CSV file, when ?

      1 reply 0 retweets 20 likes
      Show this thread
    2. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      ⓘ Dogs don't have thumbs Retweeted USAA

      4/ thanks @usaa_help, but read the following thread, because I want you to understand just how bad your service is >>>https://twitter.com/USAA_help/status/1405873566747295744 …

      ⓘ Dogs don't have thumbs added,

      USAAVerified account @USAA_help
      Replying to @MorlockP
      Oh man, we're truly sorry to hear this and invite you to use our secured chat on http://usaa.com . Just select HELP>Ask About Insurance>Other>Chat. Our Insurance Professionals are standing by to assist you M-F, 6 a.m. - 10 p.m. Sat, 8 a.m. to 8 p.m. CT. -SK
      1 reply 0 retweets 17 likes
      Show this thread
    3. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      5/ so I got back through the phone tree, sat on hold for 5 minutes, and asked "my card has gotten deactivated every day for 3 days. How can we stop that?" A: "oh, when it gets deactivated again later today, just call in and we'll turn it back on" that ... is not an answer.

      2 replies 0 retweets 22 likes
      Show this thread
    4. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      6/ I ask the phone rep "can I speak to a manager?" answer: no I ask the phone rep "the phone tree asks for an extension number to go direct to the department - what's your extension?" answer: we don't have an extension

      1 reply 0 retweets 18 likes
      Show this thread
    5. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      7/ I ask the phone rep again "but the USAA phone tree SAYS I can enter an extension" answer: "we don't really have an extension, just call this number"

      1 reply 0 retweets 16 likes
      Show this thread
    6. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      8/ I am not being transferred to a dispute resolution department. Five minutes hold so far. I have been a USAA customer since 1988. 33 years. I have $40,000 in a USAA checking account that I am trying to spend. Why is USAA so customer-unfriendly?

      2 replies 0 retweets 27 likes
      Show this thread
    7. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      9/ I contrast this USAA charlie foxtrot to the amazing threads that @patio11 has about how @stripe works, how it explores all of the extreme weird corner cases. If/when @stripe has a checking account offering, I'm sure it will be one API call to inform them of my spending plans

      1 reply 0 retweets 22 likes
      Show this thread
    8. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      10/ For that matter, @patio11 , wrapping various ecommerce sellers in APIs so that people like me (people running kickstarters that do $100k + in sales) can upload a CSV file or something instead of hand-coding screen scrapers might be an awesome Strip offering.

      3 replies 0 retweets 16 likes
      Show this thread
    9. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      11/ Just got through to an "executive dispute resolution" person, who told me that there's a hard limit of 20 transactions per day, and then my card gets locked. True for all customers. Up until March they could override this, but now can't.

      3 replies 0 retweets 25 likes
      Show this thread
    10. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      12/ So, this is important information: if you're travelling and are in the middle of, say, Vietnam, and have used up your 20 USAA debit card transactions for the day ... you're done. Need a taxi? Need some food? Too bad. Your USAA card won't work. I can not recommend @USAA .

      2 replies 3 retweets 35 likes
      Show this thread
      ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

      13/ The rep: "thank you for your 33 years with USAA". me: "just to be clear, this is a super disappointing level of service, and I'm going to reevaluate my choice of banks. I think there's a very good chance you will not see 33 years and one month."

      6:22 AM - 18 Jun 2021
      • 29 Likes
      • BringYourOwnAnarchy 🌲FLOPCOPTER™️ My name is Pixie now. My cat won't mind. FluthluPepe Will Hinsa Kevin VanGelder 🌻 ᴄʏʙᴇʀɴᴇᴛɪᴄ👁️sᴜʀᴠᴇɪʟʟᴀɴᴛ 🌻 Blair Cathcart zywiec
      2 replies 0 retweets 29 likes
        1. New conversation
        2. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          ⓘ Dogs don't have thumbs Retweeted USAA

          14/ I'm going to DM them --> and I will follow up here in public. Either USAA fixes this situation, and I will tell all 10,000 of you about it, or they won't...and I will tell all 10,000 of you about it.https://twitter.com/USAA_help/status/1405877047629475846 …

          ⓘ Dogs don't have thumbs added,

          USAAVerified account @USAA_help
          Replying to @MorlockP
          Oh my. I want to ensure I can get this information to the appropriate team for review. This is never the experience we want our members to have. Can you please DM the full name/telephone/email associated with the profile? Thank you. -HK
          1 reply 0 retweets 37 likes
          Show this thread
        3. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          15/ If @USAA_help can't fix this, I suppose that I can use my script to change the payment method on every one of my 2,000 transactions at Amazon to my @CapitalOne credit card. We'll see which finance company can handle this.

          2 replies 0 retweets 19 likes
          Show this thread
        4. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          ⓘ Dogs don't have thumbs Retweeted

          16/ https://twitter.com/starry_tim/status/1405877312130854914 …

          ⓘ Dogs don't have thumbs added,

          This Tweet is unavailable.
          2 replies 0 retweets 21 likes
          Show this thread
        5. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          ⓘ Dogs don't have thumbs Retweeted Marc “Except You, You're All Right” Whipple

          17/https://twitter.com/WhippleMarc/status/1405880479769894919 …

          ⓘ Dogs don't have thumbs added,

          Marc “Except You, You're All Right” Whipple @WhippleMarc
          If this is true, this is a hard dealbreaker for this or any bank. I don't travel a lot but when I do I can go over 20 transactions in a day EASY now that vending machines have CC readers. If I want my money, I want my money. https://twitter.com/MorlockP/status/1405877953423101965 …
          1 reply 1 retweet 23 likes
          Show this thread
        6. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          ⓘ Dogs don't have thumbs Retweeted The Bicoloured-Python-Rock-Snake

          18/https://twitter.com/pythonrocksnake/status/1405883342348865540 …

          ⓘ Dogs don't have thumbs added,

          The Bicoloured-Python-Rock-Snake @pythonrocksnake
          Replying to @MorlockP @USAA
          I’ve been considering leaving USAA for some time over similar disappointments, and this thread is confirming that my experience has not been not anomalous. Sad.
          1 reply 0 retweets 21 likes
          Show this thread
        7. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          19/ hey @usaa @USAA_help I spent half an hour on the phone w you yesterday at 4pm getting my debit card unlocked, and then another half hour an hour ago doing it again ...and now it's locked again, barely 59 minutes later. Do I need to call in and waste another 1/2 hr?

          2 replies 0 retweets 22 likes
          Show this thread
        8. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          ⓘ Dogs don't have thumbs Retweeted

          20/ it occurs to me that I could update the status on the $100,000 kickstarter https://www.kickstarter.com/projects/tjic/escape-the-city-a-how-to-homesteading-guide/ … slash send mail to the ~ 2,000 people who backed the project both at kickstarter and backer kit "sorry your books haven't arrived yet, plz contact..." https://twitter.com/bdunbar/status/1405898096949792770 …

          ⓘ Dogs don't have thumbs added,

          This Tweet is unavailable.
          2 replies 0 retweets 21 likes
          Show this thread
        9. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          21/ thanks @usaapic.twitter.com/EdZBkwpXVG

          2 replies 1 retweet 11 likes
          Show this thread
        10. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          22/ thanks @usaapic.twitter.com/stsDWDmbI7

          1 reply 0 retweets 11 likes
          Show this thread
        11. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          23/ thanks @usaapic.twitter.com/fGeRfeIPun

          1 reply 0 retweets 10 likes
          Show this thread
        12. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          24/ thanks @usaapic.twitter.com/ekTFpWKCB8

          1 reply 0 retweets 9 likes
          Show this thread
        13. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          25/ thanks @usaapic.twitter.com/1R5o0Qe2JM

          1 reply 0 retweets 9 likes
          Show this thread
        14. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          26/ thanks @usaapic.twitter.com/LQBgAUyW8M

          1 reply 0 retweets 10 likes
          Show this thread
        15. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          27/ thanks @usaapic.twitter.com/dWN8GcpkOi

          2 replies 0 retweets 10 likes
          Show this thread
        16. ⓘ Dogs don't have thumbs‏ @MorlockP 18 Jun 2021

          ⓘ Dogs don't have thumbs Retweeted Jason Trippet

          28/ TY yes, it's important to realize that the person on the other end of the line is just a mother / father / daughter / son, working their 40 hours and getting a paycheck I am angry at the SYSTEM, not at the people who are, like me, trapped in ithttps://twitter.com/JasonTrippet/status/1405907837071462400 …

          ⓘ Dogs don't have thumbs added,

          Cheers Jack Sparrow GIF
          Jason Trippet @JasonTrippet
          “not your fault” Realizing the person helping on the phone is a) not responsible for the policy decision that created the situation and 2) just trying to make a living, treating them as friendly as we’d want to be treated. @MorlockP is good people & I wish more were like this https://twitter.com/MorlockP/status/1405860279431401474 … pic.twitter.com/YZZRYzj0ME
          2 replies 0 retweets 28 likes
          Show this thread
        17. End of conversation

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