I phone @usaa
the robot makes me enter my ID and PIN, then emails me a code
I wait 2 min, get the code, punch it in. USAA then tells me there are no reps, and will give me a callback in 5.
5 min later the phone rings.
Robot tells me that there's no rep available, call again.
-
-
10/ For that matter,
@patio11 , wrapping various ecommerce sellers in APIs so that people like me (people running kickstarters that do $100k + in sales) can upload a CSV file or something instead of hand-coding screen scrapers might be an awesome Strip offering.Show this thread -
11/ Just got through to an "executive dispute resolution" person, who told me that there's a hard limit of 20 transactions per day, and then my card gets locked. True for all customers. Up until March they could override this, but now can't.
Show this thread -
12/ So, this is important information: if you're travelling and are in the middle of, say, Vietnam, and have used up your 20 USAA debit card transactions for the day ... you're done. Need a taxi? Need some food? Too bad. Your USAA card won't work. I can not recommend
@USAA .Show this thread -
13/ The rep: "thank you for your 33 years with USAA". me: "just to be clear, this is a super disappointing level of service, and I'm going to reevaluate my choice of banks. I think there's a very good chance you will not see 33 years and one month."
Show this thread -
14/ I'm going to DM them --> and I will follow up here in public. Either USAA fixes this situation, and I will tell all 10,000 of you about it, or they won't...and I will tell all 10,000 of you about it.https://twitter.com/USAA_help/status/1405877047629475846 …
Show this thread -
15/ If
@USAA_help can't fix this, I suppose that I can use my script to change the payment method on every one of my 2,000 transactions at Amazon to my@CapitalOne credit card. We'll see which finance company can handle this.Show this thread -
This Tweet is unavailable.Show this thread
-
19/ hey
@usaa@USAA_help I spent half an hour on the phone w you yesterday at 4pm getting my debit card unlocked, and then another half hour an hour ago doing it again ...and now it's locked again, barely 59 minutes later. Do I need to call in and waste another 1/2 hr?Show this thread -
20/ it occurs to me that I could update the status on the $100,000 kickstarter https://www.kickstarter.com/projects/tjic/escape-the-city-a-how-to-homesteading-guide/ … slash send mail to the ~ 2,000 people who backed the project both at kickstarter and backer kit "sorry your books haven't arrived yet, plz contact..." https://twitter.com/bdunbar/status/1405898096949792770 …
This Tweet is unavailable.Show this thread -
-
-
-
-
-
-
-
28/ TY yes, it's important to realize that the person on the other end of the line is just a mother / father / daughter / son, working their 40 hours and getting a paycheck I am angry at the SYSTEM, not at the people who are, like me, trapped in ithttps://twitter.com/JasonTrippet/status/1405907837071462400 …
Show this thread
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.