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6/ strong agree on the "be easy to coordinate with" - I often tell these small businesses "I work at home. I am always here. Any time works - if you have a surprise hole in your schedule, just show up." It helps.https://twitter.com/ndwpdx/status/1303677049689657344 …
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just look at it as a distributed system / fragmented market / repeated game problem - coordination is hard - being easy to coordinate with will gain you queue placement - no global clearing price; often services not fungible enough - queues not pricing for customer stickiness
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[narrator: this is from ten years of doing this with his wife on their parcels]
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