1/
So, I spent $20,000 to buy a new stove, hood, and blower from @ajmadison. Two man team showed up to deliver it last week. "We can't lift it; we'll stick it in your barn and come back in a few days".
They never came back.
So now there's a $20,000 stove exposed to weather.
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2/ Monday, promised day, came and went. Crew never arrived.
@AJMadison sent me email "second part of your order shipped; expect it in 1-2 days". 3 days later, not here.1 reply 1 retweet 11 likesShow this thread -
3/ Called
@AJMadison on the phone, got put in a phone queue, then got dropped. Called back, waited in queue for 15 minutes, reached a person, he transferred me to original sales guy ... who's voicemail was full or something. So I hung up.2 replies 1 retweet 7 likesShow this thread -
4/ I've been keeping a paper trail of all of this. I refused to sign for the delivery. When I got email asking "how was the service?" I explained that the $20,000 range is not in the house, but is in a barn, exposed to the weather.
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5/ Went online just now to see where the second half of the delivery is - recall that
@AJMadison told me via email it would be here in 1-2 days. Their website tells me 2-3 weeks. This is ON TOP of the 2-3 week schedule slippage they already had. Note >>>pic.twitter.com/dpf2n2gC8t
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6/ How I placed the order well in advance, and told the sales guy that delivery in 6 weeks was necessary, and he even wrote that into the order. And note that it's 9 weeks later and the stove is in a barn getting exposed to weather & hood is 2-3 weeks out. Great job
@AJMadisonpic.twitter.com/IhEfQ1LIHG
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7/
Many thanks to @AJMadison for the very rapid follow-up. Looking forward to the stove and hood being delivered to the kitchen on Tuesday. Thanks, team! Great work!
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