"To end this call, press 1 or simply hang up." seems to be an interesting UX challenge, because most people probably don't need to be told how to end a phone call, but some small unknown percentage might have an unanswered question. What users really need is permission.
-
Show this thread
-
Replying to @patio11
UX indicating "yes, you are done / ACK / information committed" is non trivial. Forgive me if I've told this story before but I had one small firm that I ran that had a very complicated receiving-inventory process. Cofounder and I had written code to allow clerks to >>>
1 reply 2 retweets 12 likes -
start the process via the admin screen, then scan in barcodes of products. This was recursive, bc products came in variants, and there was "all done with variant X of product P", "all done with product P" and "all done receiving" confirmations clerks screwed up the process >
1 reply 1 retweet 5 likes -
maybe 10% of the time, losing all progress. I asked cofounder "tweak the UX". "No," he insisted "there is no possible better UX. They are dumb and refuse to read. There's no POSSIBLE way to make this better." I proposed a 1 minute hack. >>>
1 reply 1 retweet 3 likes -
add a picture of a puppy to the absolute final page. Then we can tell the clerks "if you see the puppy, the job is done". Cofounder stewed and stewed, looking for a reason to reject this idea. He spent more time trying to reject it (5 min) than coding it (1 min). >
1 reply 2 retweets 9 likes -
Clerks never again made a single error. (and, yes, if you see this tiny story and think "that partnership and that firm were obviously doomed", well ... you've reached the conclusion of the tale. Here's a picture of a puppypic.twitter.com/uMwiEt8wxN
1 reply 1 retweet 23 likes -
monocle.jpg
1 reply 0 retweets 1 like
in retrospect, the amazing thing is not that I started drinking the amazing thing is that I didn't start doing heroin
-
-
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.